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return policy

At Stately Atelier, we believe in the artistry of our creations and the connections they foster. We want you to be completely satisfied with your purchase. If for any reason you wish to return an item, we are here to guide you through the process.

At Stately Atelier, we believe in the artistry of our creations and the connections they foster. We want you to be completely satisfied with your purchase. If for any reason you wish to return an item, we are here to guide you through the process.

You may return your purchase within 14 days of receiving your order.

To ensure a seamless return experience, please adhere to the following conditions:

  • Items must be in their original packaging.
  • Products must be undamaged and in perfect condition.
  • We do not accept exchanges.

Please note that customers are responsible for all return shipping costs. We recommend using a traceable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

How to Initiate a Return:

  1. Contact our customer service team at info@statelyatelier.com to notify us of your return.
  2. Pack the item securely in its original packaging.
  3. Ship the package to the address provided by our team.

Once we receive your return and verify its condition, we will process your refund promptly.

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